A claim is where insurance proves its worth. We manage it with you.
If something has happened, contact us first. From that point, an advisor manages the process alongside you.
How to submit a claim
Contact us first
Call or message us on WhatsApp as soon as possible. We will confirm exactly what applies to your policy before you speak with anyone else.
Prepare the essentials
Depending on the claim: your policy number, photographs of any damage, official reports where relevant, and supporting invoices or receipts.
We manage the process
We submit the claim, follow up with the insurer, and keep you informed at every stage, in plain language.
Settlement
We review the settlement offer with you to confirm it reflects your full entitlement under the policy.
Documents you may need
- Policy number or policy document
- Qatar ID or passport copy
- Official report where applicable (police, medical, civil defense)
- Photographs of the damage or loss
- Invoices, receipts, or repair estimates
On timelines
Every insurer and every type of claim carries its own timeline. We provide a realistic expectation from the outset and update you as the claim progresses.
Need to report a claim now?
Contact us directly — an advisor familiar with your file will take it from here.